Inquiry terms
Contact
The main working channel at launch is the supply inquiry form on the site. Availability, MOQ, acceptable substitutes, and the supply format are confirmed first, then the next steps are agreed.
Initial inquiry
SKU + quantity + city
This is enough to start reviewing the batch, timing, and substitutes.
Response time
Within 12 working hours
The inquiry, availability, MOQ, and supply format are reviewed first.
Contact us
We usually reply to new inquiries within 12 working hours.
How to send the first inquiry
- The fastest start is the supply inquiry form on the site or the route from a product card.
- Provide the SKU, model, required quantity, and receiving city.
- Leave a working email, Telegram, or phone number for inquiry follow-up.
What to state from the start
- An item list or SKU table.
- Required quantity for each item.
- Whether equivalents are acceptable and whether compatibility needs preliminary review.
- Which items are time-critical and whether the full batch needs one readiness timeline.
If you want to keep an anonymous format
Company and project fields remain optional in the form. For initial handling, a model, SKU, quantity, and working contact are sufficient to confirm the inquiry composition and next steps.
For wholesale and recurring procurement
If an inquiry is multi-item or recurring, state at once whether brand substitutions are acceptable, whether supply can be split into several batches, and whether one dispatch timeline is required for the entire inquiry.
Response time
We usually reply to new inquiries within 12 working hours. For large B2B inquiries, the batch composition, availability, MOQ, and supply format are reviewed first, then workable terms are returned.
Inquiry route
Next step after the guide
Return to the catalog to select an item or proceed directly to a working inquiry. One form collects contact details, SKUs, and batch requirements.
Provide the SKU or model, quantity, receiving city, and requirements for equivalents, timing, or batch composition.